Terms of service

1. Introduction and acceptance

These terms are an agreement between you and Rosaluna inc. "We", "us" and "our" mean Rosaluna; "you" means the person using it.

By taking the quiz, buying a membership, ordering a Soulmate Sketch or using your portal, you confirm that you have read these terms, that you understand them and that you agree to them. If you do not agree, do not use the service.

You should read them together with our privacy policy and our refund policy. All three form one agreement.

2. What Rosaluna is

Rosaluna is a membership. It computes an astrological chart from birth details you give it, writes readings from that chart, and delivers them to a portal you sign into. The membership includes a daily card, a weekly reading, a monthly deep reading, and answers to the questions you put to a guide.

The Soulmate Sketch is a drawing produced from the cues in your quiz: the face your chart points to, drawn in a guide's hand. It is ordered separately and delivered inside the same membership.

Rosaluna runs on two addresses. getrosaluna.com holds the quiz and the checkout. rosaluna.app holds your portal, your readings, your sketch and your billing centre.

We are a content and entertainment service. We are not a marketplace, and nothing you buy here is a physical good.

3. Eligibility

You must be 18 or older to use Rosaluna, and the youngest age band in our quiz is 18 to 29. By using the service you confirm that you are 18 or older.

You must give us an email address that you control and that works. It is how we sign you in, how we deliver everything, and how we tell you about a charge. Keeping it current is your responsibility.

If you order a sketch for somebody else, or buy a membership as a gift for an adult, you confirm that you have their permission to give us their birth details and their answers. Do not send us a photo of anyone but yourself, and never of anyone under 18.

4. Subscription, payments and billing

4.1 What it costs

What a membership costs, how often it is charged and what is included in it are stated on the checkout page before you pay: on the button itself, and in the sentence directly above it. That sentence is also stored with your order, repeated in your receipt, and shown in your billing centre.

We do not print an amount on this page. Prices change, this page is a long-lived document, and the checkout is the one page we keep true to the catalog. What you were shown when you bought is what you agreed to, and it is what we keep.

4.2 How you pay

We take payment by credit or debit card, through our payment providers. We do not accept bank transfers, and we do not support wallets or bank debits on this service.

Your card number, its expiry and its security code are typed into a payment form that our provider serves and controls. They never pass through our servers and we cannot read them. What we receive is a token we can charge, and the brand and last four digits of the card.

4.3 Renewal

Your membership renews automatically at the end of each billing period, on the cadence shown at checkout, for as long as it is open and until you cancel. It does not expire on its own, and it does not require you to do anything to continue.

4.4 When a charge does not go through

If a charge fails, we try again and we write to you about it. If it keeps failing, the membership enters a grace period and then ends. We never charge a failed period more times than the schedule calls for.

We may pause a membership instead of ending it where the card is recoverable. Your billing centre always shows the true current state.

4.5 Statements

Every charge carries a statement descriptor, shown to you at checkout and in your billing centre, so that you can recognise the line on a bank statement. If you do not recognise a charge from us, write to us before you dispute it: a refund from us is faster for you than a chargeback through your bank, and it costs us less.

5. The introductory first window

Some of our offers begin with a first window at a low introductory amount, and then continue as an ordinary membership. When you buy one of those, three things are shown to you before you pay:

• the amount charged today;
• the amount of the next charge; and
• the date that next charge falls on.

That same sentence is stored with your order as the record of what you accepted, it is repeated in the receipt we email you, and it is shown in your billing centre for as long as your membership is open.

At the end of the first window the membership continues at the renewal amount and on the renewal cadence shown to you. There is no second introductory period. Cancel before the date shown and nothing further is charged: section 7 says how.

6. Refund policy

We offer a 30-day satisfaction guarantee. If you are not satisfied, write to support@getrosaluna.com within 30 days of your purchase and we will refund it. You do not have to justify it.

After those 30 days we do not refund for a partial period, a change of mind, a change in circumstances, or a renewal you meant to cancel and did not. Nothing in that sentence removes a right you have under the consumer law of the place you live, and consumers in Québec, the EU, the EEA and the UK keep the rights their law gives them.

Our refund policy page sets all of this out in more detail and forms part of these terms.

7. Renewal and cancellation

Cancelling stops the charges that would have come after it. It does not reach back to a charge already taken, and it does not take away anything you have already been given: an entitlement we granted stays yours.

There are two routes, and which one applies depends on how your membership began.

• From your account. You can cancel at any time from your account. Every membership that began on our main funnel, and every membership that began before October 1, 2026, is cancelled in the billing centre inside your portal, in a couple of taps. Nothing else is needed, and nothing is asked of you on the way out.
• By email. Memberships that began with a Soulmate Sketch trial on or after October 1, 2026 are cancelled by emailing support@getrosaluna.com; we confirm in writing.

When you cancel from your account, the confirmation is immediate and it is on the screen. When you cancel by email, we confirm in writing within one business day. Either way you keep access to everything you have paid for until the end of the period you have paid for, and your deliverables stay in your portal.

8. Price changes

We may change the price of a membership. If you are already a member, we will tell you at the address on your account at least 30 days before the change reaches your next renewal date, and you may cancel before it takes effect.

Continuing your membership after a price change takes effect means you accept the new price. A change never reaches backwards: a renewal is charged at the amount and on the period stored on your own membership when you bought it, not at whatever the catalog says today.

9. Your account

One account per email address. There is no password: we sign you in with a link or a code sent to your address, which is why the address has to be one you control. Do not share a sign-in link, and tell us if you think somebody else has access to your email.

You are responsible for what is done through your account. If you believe it has been used without you, write to us and we will look.

10. Acceptable use

You agree that you will not:

• use Rosaluna for anything unlawful, or in a way that breaks the law where you are;
• attempt to reach our systems, our database or our administrative pages without permission, or interfere with their security;
• scrape, harvest or bulk-copy readings, sketches or account data, ours or anyone else's;
• resell, redistribute or commercially exploit what we deliver, or present it as your own work;
• interfere with the service, overload it, or try to disrupt it for other members;
• impersonate anyone, or misrepresent who you are or who you are asking about;
• use a script or a bot to interact with the service in a way we did not intend;
• work around a limit, a payment, or an access control;
• send us anyone else's personal information, or a photograph, without their permission, and never anyone under 18;
• use what we deliver to build, train or improve a competing product or a model of your own.

If you break this section we may suspend or end your access. Where a suspension is a mistake we will put it right.

11. Intellectual property

The service itself, its code, its text, its design, its brand, the names of our guides and the voices we author for them, and the way our readings are composed, all belong to us or are licensed to us. Nothing in these terms transfers any of that to you.

What we make for you is yours to keep. The readings written for your chart, and the sketch we draw for you, are yours to read, keep, print and share with the people you choose. We ask two things in return: do not sell them, and do not present them as somebody else's work or as your own product.

If you send us a suggestion or a piece of feedback, we may use it to improve Rosaluna without owing you anything for it. It does not make what we build yours.

12. Content you send us

Your answers, your birth details and your photo remain yours. By sending them you give us permission to use them for one purpose: to produce and deliver what you bought. That permission ends when we no longer need the information, and it does not include selling it or handing it to an advertising platform.

If you add a photo, you confirm that it is of you, that you have the right to send it, and that anyone in it is 18 or older. The photo is used to prepare your sketch. It is kept away from the models that write text, as our privacy policy explains.

Do not send us anything you would not want stored. There is no need to send medical information, financial account numbers or government identifiers, and we would rather you did not.

13. The guides

Lara and Stella are authored characters. Their voices, their tastes, their manner of speaking and the way they read a chart are written by us. The readings attributed to them are produced by language models that we run, following instructions we control, in a voice we authored.

When you ask a guide a question, a guide answers, and the answer comes from a model. That is what the service is and we are not going to pretend otherwise.

One thing a guide will never do: write to you about a charge, a renewal, a refund, a failed card, a fraud check or your account. Those come from us, in plain language, from an address you can reply to, and they always have. If a message about money ever arrives in a guide's voice, it did not come from us: send it to support@getrosaluna.com.

14. What a reading is, and what it is not

Rosaluna is for reflection and entertainment. It is not medical, psychological, legal or financial advice. It is not a diagnosis, a treatment or a professional opinion, and it is not a substitute for a doctor, a therapist, a lawyer, an accountant or a financial adviser.

Nothing a guide writes is a statement of fact about your future, and it is not a prediction you should act on. Do not make a medical, legal, financial or safety decision on the strength of a reading. A chart is a way of thinking about a life; it is not a measurement of one.

If you are in distress, please reach out to a professional or to an emergency service rather than to a guide.

15. Delivery and the portal

Everything we deliver lives in your portal. Email tells you that something is ready; it does not carry the reading itself, and a link in it always leads back to your account.

A Soulmate Sketch is delivered within 24 hours of the cues we need to draw it, or sooner if you bought the Express window. A daily card arrives each day, a weekly reading each week, and the monthly deep reading every 28 days.

If something we owe you does not arrive, write to us. We will deliver it, or explain why we cannot, or refund it. We will not leave a purchase undelivered and unrefunded.

16. Email and push notifications

We email you about your account, your orders, your charges and what we have delivered. Those messages are part of the service and we send them whether or not you have asked for anything else.

Notes by email are different: those are marketing, and we send them only where you ticked the box asking for them. You can stop them at any time by writing to support@getrosaluna.com. Stopping them never affects your membership or your access.

If you turn on push notifications in your portal, you can turn them off there at any time.

17. Third-party services

Parts of Rosaluna are provided by other companies: our host, our payment providers, our email delivery, the models that write and draw, and the tools that measure our advertising. Their own terms apply to their part of the service, and our privacy policy sets out exactly what each of them receives.

If one of them fails, we are still the ones you come to, and we are still the ones who owe you what you paid for.

18. Service availability and modifications

We provide Rosaluna as it is available. We do not promise a particular level of uptime and we do not offer a service level agreement.

We may change, add to or remove a feature, and we may take the service down for maintenance. Where a change removes something material from what you paid for, we will tell you, and you may cancel and ask for a refund of the period that is left.

We are not responsible for an interruption caused by maintenance, by something outside our reasonable control, by a failure of a third party, by your own connection, or by your device.

19. Disclaimer of warranties

Except where the law says otherwise, Rosaluna is provided without warranties of any kind, express or implied, including any implied warranty of merchantability, of fitness for a particular purpose, or of accuracy. We do not promise that the service will be uninterrupted or free of errors, that every defect will be corrected, or that a reading will meet your expectations.

We do promise that the service will be provided with reasonable skill and care, that what you buy will be delivered, and that the amount you are charged is the amount you were shown. Where the law of the place you live gives you a guarantee that cannot be excluded, that guarantee applies and nothing here reduces it.

20. Limitation of liability

To the greatest extent the law allows, our total liability to you for everything arising out of or related to Rosaluna, whether in contract, in tort, by statute or otherwise, will not exceed the total amount you paid us in the twelve months before the event you are complaining about.

We are not liable for indirect or consequential loss, for lost profits, revenue, goodwill or opportunities, for the cost of finding a substitute service, or for a decision you took on the strength of a reading.

These limits do not apply where the law forbids them, in a case of death or personal injury caused by our negligence, in a case of our gross negligence or intentional misconduct, or where they would cut down a right you have under the consumer protection law of the place you live, including Québec's Consumer Protection Act and the mandatory consumer law of the EU, the EEA and the UK.

21. Indemnification

To the extent the law allows, you agree to indemnify us against a claim, a loss or a cost, including reasonable legal fees, that arises from your use of Rosaluna, from your breaking these terms, from your infringement of somebody else's rights, or from personal information or a photograph you send us without the right to send it.

This does not apply to a consumer in Québec, the EU, the EEA or the UK beyond what the mandatory law of their own jurisdiction permits, and it never applies to a claim arising from something we did wrong.

22. Termination

By you. You may end your membership at any time by cancelling. Access continues until the end of the period you have paid for, and your deliverables stay in your portal.

By us. We may suspend or end your access if you break these terms, if you use the service fraudulently or unlawfully, if your use puts the service or another member at risk, or if the law requires it. Where we can, we will tell you why.

What survives. Ending the agreement does not take away an entitlement we already granted, and we never claw one back. Sections on intellectual property, liability, indemnification and governing law survive it.

23. Governing law and dispute resolution

These terms are governed by the laws of the Province of Québec and the federal laws of Canada that apply there, without regard to conflict of law rules.

The courts of the Province of Québec, in the judicial district of Montréal, have jurisdiction over a dispute, except where the law gives you the right to bring it somewhere else, which it does for consumers in Québec, the EU, the EEA and the UK.

Before anything formal, write to support@getrosaluna.com and tell us what is wrong. Most things are settled in one reply, and we would rather fix the problem than win an argument about it.

24. General provisions

24.1 Entire agreement

These terms, the privacy policy and the refund policy are the whole agreement between us about Rosaluna, and they replace anything said before them, including anything in a marketing page.

24.2 Severability

If a provision is found invalid or unenforceable, the rest of these terms stand, and that provision is read down to the least extent needed to make it valid while keeping its intent.

24.3 No waiver

If we do not enforce a provision on one occasion, that does not give up our right to enforce it later. A waiver has to be in writing and signed by us.

24.4 Assignment

We may transfer these terms to a successor in a reorganisation, a merger or a sale of the business, and we will tell you if we do. You may not transfer your account or your rights under these terms without our written agreement.

24.5 Force majeure

We are not liable for a delay or a failure caused by something outside our reasonable control, including a natural disaster, a war, a pandemic, a government action, a labour dispute, an internet or power failure, or a failure of a provider we depend on.

24.6 Notices

We write to the email address on your account, and a notice sent there counts as received 24 hours after it was sent. That is why keeping the address current is your responsibility.

24.7 Third-party beneficiaries

Nobody who is not a party to these terms gets a right under them, except where stated.

24.8 Headings

Headings are there to help you find things. They have no legal effect.

24.9 Language

These terms are drafted in English. If a translation is published and the two disagree, the English version governs.

25. Definitions

• Service: Rosaluna, meaning the website at getrosaluna.com, the portal at rosaluna.app, and everything they provide.
• Membership: the recurring entitlement you buy, which delivers readings on the cadence you were shown.
• Portal: the signed-in part of rosaluna.app where your readings, your sketch and your billing centre live.
• Guide: an authored character, Lara or Stella, in whose voice a reading is written.
• Reading: a daily card, a weekly reading, a monthly deep reading, or an answer written in reply to a question you put to a guide.
• Sketch: the Soulmate Sketch, drawn from the cues in your quiz.
• Deliverable: anything we produce and deliver to your portal, including a reading and a sketch.
• First window: the introductory period at the beginning of a trial offer, at the end of which the ordinary renewal cadence starts.
• Billing centre: the part of your portal that shows what you are on, what you paid, what is next, and how to cancel.
• We, us, our: Rosaluna inc.

26. Changes to these terms

We may revise these terms. The date at the top is when they last changed, and the current version is always the one at /terms.

If a change materially affects your membership, we will email the address on your account before it takes effect, so that you can decide whether to stay. Continuing to use Rosaluna after a change means you accept it. If you do not accept it, cancel before it takes effect, and nothing further is charged.

27. Contact us

Write to us for anything in these terms, including a cancellation, a refund, or a question about a charge:

We answer every request, and we answer a cancellation within one business day.