Refund policy

30-day satisfaction guarantee.

What the guarantee covers

If you are not satisfied, write to us within 30 days of your purchase and we will refund it. The guarantee is about your satisfaction with what we delivered; it is not a promise about what happens in your life afterwards.

You do not have to give a reason, and telling us why does not cost you the refund. It does help us, because a reading that did not land is a reading we would like to write better.

After the 30 days

Once the 30 days have passed we do not refund for a partial period, a change of mind, a change in circumstances, or a renewal you meant to cancel and did not. Two things are worth knowing before you rely on that:

• We tell you a renewal is coming before it is charged, at the address on your account, for the first charge of a membership that began with a trial.
• Cancelling is not the same as a refund. Cancelling stops the charges after it; it does not reach back to one already taken. If a charge you did not expect has just gone through, write to us anyway and say so. We read every one of them.

Where the law gives you a right that cannot be given up, that right stands whether or not it is written here: consumers in Québec have rights under the Consumer Protection Act, and consumers in the EU, the EEA and the UK keep their rights of withdrawal.

Cancelling

You can cancel at any time from your account. Cancelling stops future renewals; anything already granted to you stays yours, and we do not take back a reading or a sketch you have already received.

There are two routes, and which one applies depends on how your membership began:

• From the billing centre in your account, in a couple of taps. This is the route for every membership that began on our main funnel, and for every membership that began before October 1, 2026.
• By email, if you are on the second route. Memberships that began with a Soulmate Sketch trial on or after October 1, 2026 are cancelled by emailing support@getrosaluna.com; we confirm in writing.

How to ask

Write to support@getrosaluna.com from the address you bought with and tell us your order. We answer every request. If you do not have the order number, say what you bought and roughly when, and we will find it.